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Customer Service Representative

POSITION SUMMARY:

Responsible for answering incoming customer and sales reps calls, order entry, sales support, answer inquiries and questions and complete general administrative tasks and order follow-ups.

DUTIES & RESPONSIBILITIES:

  • Performs the order processing function to ensure timeliness and efficiency.
  • Set up and maintain all customer accounts.
  • Ensures accuracy and efficiency in receipt and sales order bookings.
  • Manages the return and exchange of products from the field.
  • Acts as a liaison with other departments to resolve order, booking and shipping problems.
  • Responsible for promoting and maintaining positive customer relations.
  • Maintains a current price list.
  • Provide quotes to customers as requested.
  • Support territory managers in accounting for field Trunk Stock.
  • Train new staff in the Company’s Customer Service procedures.
  • Enter data into ERP (QAD) system as appropriate.

PREFERRED QUALIFICATIONS:

Preferred Requirements:

  • Proficient in use of MS Office.
  • Outstanding interpersonal and customer service skills.
  • High level of attention to detail and organization.
  • Effective verbal and written communication and listening skills.
  • Ability to solve problems, multi-task, and work in fast paced environment.
  • Ability to prioritize workload and meet critical deadlines.
  • Ability to lift a minimum of 40 pounds.

Preferred Education and/or Job experience:

  • AA degree or High School diploma required.  Bachelor’s degree is preferred.
  • Must have at least 2-5 years of previous customer service and/or sales administration experience.
  • Experience in a start-up and/or medical device background preferred.
  • Experience working with an ERP system (preferably QAD).
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